top of page

SHIPPING POLICY

Coronavirus

We are operating and dispatching packages as normal.

​

Delivery Details

Free UK Delivery On Orders Over £40 with code FREDEL. Free UK Delivery on Orders Over £40 applies to Mon-Fri mainland delivery only. Orders over £40.00 qualify for free delivery. If under 2kg is sent by Royal Mail. If over 2kg are send by courier. Bulk and/or oversized orders may incur extra shipping charges or pallet delivery.

​

Dispatch times are as follows: Our aim is 3 working days for liquid cultures, lab supplies and miscellaneous items. 5 working days for substrates, grain and grow kits. 10-20 days for live spawn as it is made to order to guarantee maximum freshness.

​

We use a weighted delivery system to calculate delivery charges and ensure you pay a fair price, with all delivery and packaging being charged at cost price.

​

The cost of UK mainland delivery and if delivery is free is shown on each product page.

The total delivery cost of more than 1 item and if delivery is free is shown at the checkout stage. You only pay once for delivery and where possible purchases are combined to minimise the delivery cost.

​

Purchases made during the weekend will be prepared on Monday and dispatched thereafter.

On rare occasions an item may not be available and should this occur, we will contact you immediately and issue a refund.

​

Great care is taken in packing all purchases. All goods are sent in a protective outer and cushioned with air packing, bubble wrap, foam chippings and other materials. Where possible we recycle packaging from our suppliers and local businesses to minimise our impact on the environment and to allow us to charge postage at cost. This is mixed with new packaging we have purchased which we strive to ensure is environmentally friendly. Your purchase will arrive well packed and protected but may be in a previously used box.

​

The majority of parcels will require a signature on delivery. If no one is available to sign for them it may be an idea to have your purchase sent to a work or neighbour address or local store but please note once delivered to the address requested and signed for where required, responsibility for the parcel passes to you.

​

Please note we may ask for extra proof of identity or your address. This is to safeguard you and us against online fraud. Our card processing providers perform rigorous security checks and may sometimes require additional confirmation of identity and address.

​

Most orders will arrive within the stated time but delivery times may occasionally take longer especially at peak times such as Christmas and allowance should be made for this. We cannot be held responsible for delays caused by Royal Mail or our couriers but will assist where possible.

​

UK Mainland delivery
We use Royal Mail and Hermes and DX for delivery within the UK. Orders under £40.00 cost from £3.00 to £5.95 for standard UK mainland delivery, depending on weight and the delivery option chosen. Orders are usually delivered to UK mainland addresses within 1-3 working days of dispatch, unless next day courier or Royal Mail Special delivery has been chosen.

​

UK mainland delivery is free for orders over £40. 
Bulk and/or oversized orders may incur extra shipping charges or pallet delivery.

​

Bank Holidays

Please note we do not work bank holidays. Orders placed on a bank holiday, or after 2pm on a working day before a bank holiday, will be prepared the next working day and dispatched thereafter.


Additional charges
We reserve the right to make an additional charge for particularly bulky or heavy parcels that result in an additional delivery cost.

​

Incorrect or incomplete addresses
Please note it is your responsibility to ensure you enter your address correctly and completely during checkout. Regrettably we are unable to check addresses to ensure they are as they should be and we are not liable for any inconvenience or disappointment caused by delays in delivery or due to items being returned to us because they cannot be delivered.

​

Returned items
If goods are returned to us due to an incorrect/incomplete address, not being collected from a local Post Office or courier depot, or due to any customs duty not being paid the customer will be liable for the cost of resending the item/s. If this is not acceptable, the order will be cancelled and a refund issued less any delivery cost.

​

Lost in transit
On rare occasions goods may be lost in transit. Should this happen we will replace them providing a replacement is in stock. A refund will be given if no replacement is available or the goods are no longer required.

​

For a delivery to be classed as lost a reasonable amount of time must have passed. For goods sent by Royal Mail this is 10 working days. Consequently we cannot replace or refund an item until 10 working days have passed since posting. We will of course attempt to trace and resolve any delayed deliveries in the meanwhile.

​

Royal Mail and the couriers we use take goods lost in transit seriously. If an item is lost, there will be an investigation with the recipient usually being contacted as part of this. If the loss is regarded as suspicious, it is possible the police may be involved.

​

​

RETURN POLICY

If for any reason you wish to return part or all of your order, please log into your account (if you have created a full account with a password) and submit a return request or simply return the item(s) with a copy of your invoice and note about why they are being returned.

​

You may return purchases within 15 days of delivery provided:

You notify us of your reason for doing so.

  • Your goods are returned in their original condition, in the original packaging and include any accompanying accessories and labels or tags.

  • The goods, any accessories, labels or tags and the packaging have not been damaged unless already notified to us and their return accepted. They have not been used, assembled or part assembled unless found to be defective and their return authorised.

  • The product has not been made to order or made to your specification. These can only be returned if damaged on delivery or defective.

  • They are the actual goods we sent.

  • It is not a gift voucher. These cannot be returned.


We are under no obligation to accept returns and provide refunds for goods that do not meet these terms.

​

Returning goods
Please observe the following:-

  • Our returns address is 17 Swains Close, Tadley, Hampshire, RG26 4NF

  • Any goods being returned should be adequately packed to protect them in either the original delivery packaging or a suitable alternative.

  • We advise a service offering signed for delivery is used. For smaller items we recommend Royal Mail and for larger or heavier items we suggest a courier booked through parcel2go.

  • Goods being returned are your responsibility until signed for by us. If damaged or lost while being returned we are not liable unless we have arranged for the goods to be collected via our courier.

  • Please note we will only accept liability for damage to goods we have arranged to be collected if they have been packed in the original packaging they were delivered in or packaging that offers equal protection in transit.
     

Refunds
We will provide a full refund, excluding any original delivery charge*, via the payment method used as soon as possible after goods are returned, providing they meet our Returns and Damaged or Defective Goods terms.

*If you have notified us in writing within 14 days of receiving your goods of your intention to return them and they meet our Returns and Damaged or Defective Goods terms, we will also refund any original delivery charge.

If we have accepted that a product was damaged on delivery or is defective, we will also refund any original delivery charge.

​

Return postage refunds

Unless damaged or defective, goods returned for any other reason, such as a change of mind, will be at the buyer’s expense.

​

Improper returns

Returned goods that do not meet our returns conditions and damaged or defective terms will not be refunded or exchanged:

  • We will retain the returned product until you arrange for it to be returned to you.

  • If its return is is not arranged within 28 days, we will destroy or dispose of the returned goods without any liability to you.

  • In some circumstances, such as goods being returned with damage or damaged packaging that we have not been notified about, we may be able to offer a partial refund which takes into account the damage / condition. If this is not acceptable you are then responsible for arranging for the goods to be returned to you.

Any fraudulent or dishonest returns such as different goods or returns with items missing from what we sent may be reported to the police.

​

This returns policy does not affect your statutory rights.

​

​

​

PAYMENT

Payment can be made online by any major credit or debit card, through PayPal or with Funguru Farm gift vouchers. Our credit and debit card processing is carried out by Squareup, one of the UK’s largest Payment Services Provider, who use the latest technology to provide a secure payment facility. PayPal allows anyone to pay securely in the way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

We exceed all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc). Further details about how we protect your information can be found in our Privacy Policy.

​

​

OTHER INFO

Our products are suitable for growing a wide variety of mushrooms, however, Funguru Farm does not endorse growing magic mushrooms and does not give advice about how to grow them. You should only grow mushrooms that are legal to grow in your country of residence. It is the customers responsibility to heck local laws applicable to where you live.

​

All substrates including but not limited to sterile grain, sterile all-in-one substrates and pasteurised substrates must be used within one week after the delivery date. Substrates must be stored correctly and kept refrigerated*   before use or must be used on the day of delivery. We cannot be held responsible for contamination that occurs after this time or if items are not stored correctly as described above. *refrigerated means 5-7 degrees Centigrade.

bottom of page